FAQ's
How long will it take for me to receive my order?
Orders are shipped within 24-48 hours of receiving. In case there is a delay, we will inform you via e-mail regarding the date of shipping. After shipping, it takes maximum 4-5 days for delivery to the Metro cities. In case, your town/city is farther away, it may take 1-2 additional days.
When we will receive the tracking details once order is placed?
Once order and payments is done , we try to dispatch the order same day if order received before 12 noon, normally the tracking details are updated within 6 hours to 24 hours, buyer is informed via email & Whats App
What payment methods can I use?
We support the following payment methods:
Cash on Delivery only in Mumbai, Thane & Navi Mumbai limits
Also we accept online payments via the Payment Gateway available on our website (debit cards, credit cards, net banking, UPI)
Cash on Delivery only in Mumbai, Thane & Navi Mumbai limits
Also we accept online payments via the Payment Gateway available on our website (debit cards, credit cards, net banking, UPI)
Why COD services is not provided?
As our pricing are with very minimum margins we cannot afford to provide COD services all over India, if the order is cancelled we have to pay almost 2 times the shipping cost which is a big loss for us.
Can I change my shipping address?
Yes, the shipping address can easily be changed before our tracking number is updated, once tracking number is updated it means parcel is submitted to courier company.
Can I cancel my order?
Yes, you can cancel your order unless it has already gone out for shipping. So, in case you wish to cancel your order, you must do within 5 to 6 hours of placing the order. After that it will proceed for shipping and we will not be able to cancel.
Will the shipping costs be refunded if the order is cancelled?
If you cancel the entire order, the shipping charges will be refunded, if however, only part of the order is cancelled, then shipping costs are not refunded. Kindly note, that you can make cancellations before the shipping of order only.
How and when will I get my refund for Cancelled order?
Order cancellation process takes 24-48 hours once the request for cancellation is received after which the refund is approved. The actual transfer of funds will be done through the same payment instrument from which the transaction was done for placement of order and may take another 24-48 hours.
How to contact customer service?
You can email us at: sales@wholesaledryfruits.in
You can call on our number: +91 8108298108 (10 am to 8pm)
You can call on our number: +91 8108298108 (10 am to 8pm)
How can I track my order?
You can create an account on wholesaledryfruits.in and easily track your order by clicking on “My orders” then click the button “track”. Besides, we keep you informing about the status of your order via email.
How much does shipping cost?
Shipping costs depend on the total weight of the items that you have ordered. Shipping cost is mentioned at the time of order placement. Shipping charges are dynamic, more you purchase, shipping charges reduces, Try to order in Kg, if you are placing order for 800 grams try to add more 200 grams as shipping charges will be same of 1 kg.
Why shipping cost is charged extra?
Shipping cost is having 18% gst and dryfruits, where as nuts , dryfruits, seeds and spices are under 5% to 12% gst slab.
What is the return policy?
We do not offer any returns or exchange of any kind on our products. Our team will make sure that QC (Quality Check) parameters like product expiry, damage, etc., are well assured and mentioned before dispatch. However, if there is any sort of manufacturing damage then we will replace the product, for which you have to inform us within 48 hours of receiving the product.
What happens if there has been a delivery mishap (damaged or lost item)?
At wholesaledryfruits.in, we take delivery mishaps very seriously and every such matter is taken care of thoroughly. In case of a delivery mishap such as a wrong, defective, damaged or a lost item, please take a photo proof of the item and contact our customer support team immediately with the description of the issue and we’ll sort out your problem accordingly and immediately by replacing the product.
We have certain marking on our parcel, if you see it is tempered while receiving the parcel , please do not accept the parcel.
We have certain marking on our parcel, if you see it is tempered while receiving the parcel , please do not accept the parcel.
Can I exchange my order?
We don’t offer exchange of any kind on our products.
Am I secure to use my credit/debit card/net banking details on wholesaledryfruits.in?
Yes, your credit card/debit card/net banking details are safe when buying products from wholesaledryfruits.in.. Our payment pages are encrypted, forbidding anyone from seeing or recording your card information.
Can I place an order without creating an account?
Yes, you can use guest check out to place an order which doesn’t necessarily require you to create an account. However, creating an account would be beneficiary to you as a customer since it will help you get notified about our products, get offers and special discounts and help track your account and orders consistently.
What if the product I want is not in stock?
You can choose to get notified whenever your desired products come back in stock.
Why there are so many varieties of each dry fruits or nuts?
Nuts & dry fruits price depends on quality , quality is defined on size & color, any nuts or dry fruits which is big is size the price is more and if color is good then price increases further, so we have tried to mention as much details of the products as much we can.
Why there is no discount coupon?
We are selling products at very low margins, unlike other brands where prices are increased or marked up and then discounts are provided, we believe products on Ecommerce platforms should be at best price.
Why the price are so less, is quality compromised?
We are wholesalers, importers and processors of all dry fruits , nuts, seeds & spices. We have huge turnover. There is no sales commission or brokerage paid so we can provide better prices, it is direct importer to customer Ecommerce platform.
Quality is not compromised at all, we have provided all details of products in our description , you will receive the products as mentioned in the description.
Quality is not compromised at all, we have provided all details of products in our description , you will receive the products as mentioned in the description.
What should I include in my personal statement?
Ahen an unknown printer took a galley of type and scrambled it to make a type specimen book areIt hasear.
Will membership plans be charged automatically?
Ahen an unknown printer took a galley of type and scrambled it to make a type specimen book areIt hasear.
How can I make a change to my application?
Ahen an unknown printer took a galley of type and scrambled it to make a type specimen book areIt hasear.
Common Questions
Q. Is it an organic product?
Ans: Yes. It is.
Q. Can I eat it directly without roast?
Ans: You can eat them raw or roast them as per your choice.
Q. Does nuts , dry fruits & seeds help in weight loss?
Ans: Yes. If you consume it is proper quantity , as it contains minerals, vitamins & oils.
Over consumption might increase the weight
Q. Is the item durable?
Ans: 6 months from the date of Manufacture.
Q. Can I sprout them?
Ans: No. They do not germinate for us to make sprouts out of them
Q. Why does the delivery take 7 days?
Ans: The delivery takes place based on your location and it would be faster in case you are a prime customer.
Q. Is it keto certified or keto friendly, if yes, please give details?
Ans: Yes. This is a keto-friendly product. You may include this product to get a healthy snack option in your weight management program.
Q. Can I eat Pumpkins every day?
Ans: Yes But in adequate amount i.e. 1-2 tbsp a day.
Q. Best way to consume them?
Ans: Best way to eat raw on empty stomach or blend in your smoothies/ salads.